SHIPPING & RETURNS

Shipping Policy

​

Our shipping policy aims to provide our customers with a seamless and efficient shipping experience. Here are the key points of our basic shipping policy with a 5-7 business days turnaround:

1. Processing Time: Once an order is placed and payment is confirmed, our team will require a certain amount of time to process and prepare the order for shipment. This processing time typically takes 1-2 business days.

2. Shipping Time: After the order has been processed, the estimated shipping time is 5-7 business days. This timeframe represents the average duration it takes for the package to be delivered from our facility to the customer's designated shipping address. Please note that shipping time may vary depending on the destination and any unforeseen circumstances that may affect the delivery.

3. Shipping Methods: We offer various shipping methods to cater to our customers' needs. The specific shipping methods available will be displayed during the checkout process. The estimated shipping time of 5-7 business days applies to our standard shipping option. If expedited shipping options are available, they may have shorter delivery times but at an additional cost.

4. Shipping Costs: The shipping costs are calculated based on factors such as package weight, dimensions, destination, and the selected shipping method. The exact shipping cost will be displayed during the checkout process before the customer completes the order. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of the package.

5. Tracking and Notifications: Once the package is shipped, customers will receive a shipping confirmation email containing a tracking number. This tracking number can be used to monitor the progress of the shipment online through our shipping carrier's website or tracking portal. Additionally, we may send email notifications regarding the status of the shipment, including any significant updates or delays that may occur.

6. Delivery Issues: In the event of any delivery issues, such as lost packages or damaged items, customers are encouraged to contact our customer service team promptly. We will investigate the matter and work towards a satisfactory resolution. This may involve initiating a package trace with the shipping carrier or arranging for a replacement or refund, depending on the specific circumstances.

It's important to note that the 5-7 business days turnaround time provided here is an estimate and is subject to change based on factors beyond our control, such as unforeseen delays or disruptions in the shipping process. We strive to meet our estimated shipping times and ensure a smooth delivery experience for our customers.

​

Return & Exchange Policy

​

Our return and exchange policy states that we do not accept returns or exchanges for any products purchased. Once a product has been purchased and received by the customer, it is considered a final sale. We encourage customers to carefully review their order and product details before making a purchase decision.

Here are some important points regarding our no return or exchange policy:

1. Final Sale: All sales are final, and no returns or exchanges will be accepted. This policy is in place to maintain the integrity of our products and ensure customer satisfaction.

2. Product Inspection: We take utmost care in ensuring the quality and accuracy of our products before they are shipped. However, if a customer receives a damaged or defective item, they should contact our customer service team within a specified timeframe (if applicable) to address the issue. We will review the case and provide appropriate assistance, such as a replacement or refund, if necessary.

3. Order Accuracy: It is the responsibility of the customer to review the order details, including product specifications, quantities, and shipping information, before placing the order. We cannot accept returns or exchanges due to customer errors or changes of mind.

4. Customer Support: If customers have any questions, concerns, or need assistance with their order, our customer service team is available to provide support. We aim to address any issues promptly and offer solutions within the limitations of our return policy.

5. Exceptions: In certain cases, such as when legally required, we may be obligated to provide returns or exchanges for specific products or circumstances. If such exceptions exist, they will be clearly stated in our policy, and customers should refer to those specific guidelines.

It's important for customers to carefully read and understand our return and exchange policy before making a purchase. If there are any uncertainties or inquiries regarding the policy, customers are encouraged to reach out to our customer service team for clarification.

Please note that this is a general outline of a return and exchange policy with a no returns or exchanges provision. The specifics of such a policy may vary depending on the company and its individual practices.